Returns & Exchanges

At So Shape, we want you to feel confident in your style, which is why we offer a 30-day window for returns or exchanges on all unworn items with tags attached. Our streamlined process ensures that finding your perfect fit is completely stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the original items in their secure packaging and attach the prepaid shipping label provided via email to the outside of the box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to your original payment method or ship your new exchange size within 5-7 business days.